Elements and Performance Criteria
- Manage human resource issues in community sector organisation
- Establish working relationships with staff under a range of working conditions and work arrangements in the community sector
- Develop and implement strategies to maintain relationships with staff as a basis for providing ongoing support, guidance, motivation and inspiration to underpin community work
- Develop and implement strategies and systems to manage human resources issues related to a range of work arrangements, including voluntary work, work conducted largely in locations remote from the organisation and/or work in homes of clients
- Balance the requirements of maintaining full time, part time and contract staff to undertake community sector work
- Investigate the application of innovative approaches in human resource management with a potential to address organisation, sector and industry issues
- Take action to provide ongoing support to address specific needs of staff in the community sector
- Manage diversity of staff, client base and sector to effectively support community work
- Ensure organisation processes, practices and protocols support and promote the acquisition and effective application of cultural competence
- Maintain organisational relationships to support community sector work
- Establish and maintain relationships and collaborative partnerships with identified organisations, agencies, government and regulatory bodies to underpin, support and enhance the work of the organisation
- Identify and implement strategic approaches to finding a balance between collaboration and competition in organisational relationships
- Establish, support and maintain appropriate and productive inter-organisation connections
- Take a balanced and tenacious approach to maintain connections with public and private sector agencies in line with organisation policies and requirements
- Oversee the maintenance of organisation databases and information systems to support and enhance inter-agency relationships
- Take a proactive approach to researching the sector and developing new inter-agency relationships in line with strategic directions and organisation objectives
- Manage organisation systems
- Oversee the establishment and maintenance of information and reporting systems to ensure audit, accreditation and other compliance and regulatory reporting requirements are addressed
- Take initiative in establishment, review and maintenance of systems and processes to support and enhance work processes and associated accountability as an ongoing management practice
- Monitor changes that may impact work processes and practices and take a high level problem solving approach to ensure organisation systems are able to address increased and/or changing demands and compliance requirements
- Conduct ongoing research investigation to identify evidence of improvements in available systems and processes and/or in their application that may be beneficial to the organisation
- Regularly evaluate the effectiveness of organisation systems and processes to ensure compliance and provide an effective basis for decision-making
- Influence the policy environment
- Undertake investigative research in relation to key areas of community work as a basis for contributing to policy determinations
- Maintain a balanced approach to policy development and implementation to support organisation's strategic direction and objectives, minimise risk and uncertainty and contribute to community sector work
- Maintain active involvement and influence in policy at a broader level, including contributing to policy initiatives at the community work sector, industry and government levels
- Undertake high level negotiation and advocacy to influence policy development and implementation to support evidence-based research
- Manage finance issues
- Take a strategic problem solving approach to managing the organisation's finances within a challenging environment including issues such as lack of business certainty, expanding demands, changes in public focus and support for different approaches, inconsistent or unworkable guidelines and varying availability of funding
- Identify and pursue funding opportunities through public and private sector sources and where possible, take an innovative approach to create or expand opportunities
- Undertake ongoing investigative research at national and international levels to identify existing or emerging funding and financing models with potential application to the organisation
- Review organisation's finance structures in the light of research evidence and identify potential options for changes to the structure and allocation of finances in the organisation
- Seek external expert advice and support and undertake internal consultation as required in relation to decision-making and to implement change in the organisation
- Oversee contract management
- Establish and maintain contracting processes, practices and documentation which clearly define contract expectations and standards, risk management, accountability and financial frameworks
- Oversee tendering and selection processes in line with identified protocols where required and quality assurance guidelines
- Establish key stakeholders involved in project, communicate and clarify expectations associated with their roles and responsibilities and monitor during life of contract
- Identify and manage risks associated with contract, including monitoring and enforcing risk allocation model
- Manage implementation of contract to ensure ongoing work and delivery of outcomes are in line with contracted timelines, costs and quality standards
- Review each contract and ensure issues are identified and addressed to improve future contract management
- Manage governance issues
- Identify governance issues related to a range of community sector organisations and their associated governance arrangements
- Ensure governing body is provided with clear information to enable it to address governance requirements and responsibilities
- Develop strategies to provide appropriate and ongoing guidance and support to the governing body in accordance with specific needs, such as a Board where membership is unchanged over some years and/or includes a high percentage of voluntary workers